Wisetail LMS Review

4.6 out of 5

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Decent platform
Pros

Its a solid system with plenty of capabilities and great features!

Cons

There are constant malfunctions with the IT system, and the reporting feature is not very user friendly. Its pretty limited and I find the app to be quite frustrating to use.

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

Grace

Hospitality, 500+ employees

Less than a year

February 2025

A great tool for learning!
Pros

Helps us create a fun, branded learning centre for employees. There are plenty of ways to add engagement and make learning more interactive.

Cons

Some important features I've been asking for are still missing even after several years of reminding. Should focus on the feedback!

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Alyssa

Retail, 500+ employees

More than a year

February 2025

Userfriendly at both ends
Pros

Found it simple set up and use from an admin's perspective. Also the employee engagement through comments, likes and message boards is a nice touch.

Cons

Formatting can be tricky when I'm putting together a module with several graphics. I also wish I could just view PDFs by scrolling through them instead of having to open them in a new window or pop out.

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

Sarah

Restaurants, 500+ employees

More than a year

February 2025

Professional support staff
Pros

The support team is great! They are really well trained and helped me with all the issues last year through calls and demos. Very thankful to the team for all the assistance.

Cons

There were a few missing features we really wanted but your recent updates and the integration with PlayerLync have fixed that. All good now!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Rose

Hospitality, 500+ employees

More than a year

February 2025

Wisetail is an efficient tool
Pros

The interface is really easy to use. Simpler to create training courses and generate reports compared to Schoox and other platforms.

Cons

The learning process is a bit tough for beginners and I would definitely recommend practical training at a fair price.

Ease of use

6

Value for money

10

Customer Support

8

Functionality

8

Beth

Hospitality, 500+ employees

Less than a year

February 2025

Amazing customer service!
Pros

What I love most about using this is how easy it is to use. The customer service is also right up there, they are always so helpful!

Cons

This is not Wisetail's fault to be specific, but I don't like that I am not able to use some of the really cool features due to extra costs. The multi-language tool in particular would have been a great addition to our platform! A bit disappointed by that otherwise everything is fine.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Bridget

Non-Profit Organization Management, 11-50 employees

More than a year

February 2025

Flexibility it provides
Pros

I love the flexibility it offers to design the platform the way we visualize.

Cons

Its a bit of a pain that we can't remove the hardcoded settings.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Nima

Education Management, 500+ employees

Less than a year

February 2025

Not your typical LMS
Pros

This isn't your usual LMS. Provides great customization options letting us adjust the learning experience to fit our specific requirements. Such a great tool!

Cons

Would be really helpful if there was a more transparent product plan. If Wisetail made a public roadmap available where we could see which features are being worked on and which ones may not be given priority, it would certainly help us plan accordingly.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Brooke

Food & Beverages, 101-500 employees

More than a year

February 2025

One stop solution with ability to personalize
Pros

We can really personalize the user experience. The tech allows for detailed permissions and it serves as an all in one solution for communication, compliance, development, and daily tasks. Makes it worth it!

Cons

New features often come with some issues for the first few months which can be a bit frustrating.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Amber

Food & Beverages, 500+ employees

More than a year

February 2025

Good software
Pros

The branding options are great and the customer support is well trained and amazing.

Cons

Have met some size limits on files and I've had issues where media gets lost when uploading. Its a little annoying.

Ease of use

10

Value for money

6

Customer Support

10

Functionality

6

Alex

Hospitality, 500+ employees

Less than a year

February 2025