Find The Best Hospitality LMS

Hospitality learning management system (LMS) is a digital training platform used by hospitality businesses to streamline employee onboarding, training, and assessment, ultimately enhancing their operational efficiencies. Serving as a centralized hub for learning, the best hospitality LMS offers a range of training solutions and tracks, covering areas such as compliance training, customer service, housekeeping, guest handling, crisis management, and more.   

With features like course authoring tools, tailored training solutions, and personalized learning portals, hospitality LMS ensures that everyone, from kitchen staff and front-desk personnel to housekeeping crew, can access relevant training programs. Due to the industry's challenging and seasonal nature, hospitality LMS has become an integral part of the business for faster staff onboarding, training, and upskilling.   

While each hospitality LMS comes with its own set of features, the best hospitality LMS offers some essential functionalities that streamline staff training. When choosing one for your business, look for these key features: 

Course Authoring Tool 

The best hospitality LMS comes with built-in course authoring tools that make it easy for users to customize, create, and reuse course content. Users can upload audio, videos, PowerPoint presentations, images, voice-overs, and other learning resources to build training solutions.   

Content Library 

The content library can be viewed as a centralized digital repository that caters to the seasonal onboarding of hospitality staff. It ensures that relevant courses, documents, and training materials can be saved, repurposed, and reused for future training needs, saving hours of valuable time and effort.  

Personalized Learning 

This feature ensures that employees can access their customized training modules 24/7 in a uniform and standardized manner. This proves invaluable for shift workers, helping them complete their training without disrupting their duties or compromising the quality of training.    

Localized Customization 

Businesses with locations across different cities and countries often need to customize their learning and training material for local staff. For example, a restaurant with chains worldwide can translate its learning and training materials into multiple local languages and virtually send them across different time zones, ensuring consistent content delivery and reduced operational costs.  

Gamification 

This feature helps users add, design, and integrate game-like fun elements into the training process, boosting engagement and motivation. With rewards like stars, badges, leaderboards, and in-built challenges, it creates a sense of competition and achievement among employees, making training more interactive and impactful.   

Choosing the right Hospitality LMS is critical for effective employee training, enhanced operational efficiency, and, in effect, improved business performance. In this section, we will guide you through key steps to consider before finalizing the best hospitality LMS for your business.   

Determine Your Business Size 

Start by assessing your current business size, number of employees, training requirements, and scale of operations. Also, take note of your business's scalability potential in the near future.   

Define Objectives And Goals 

What are some key objectives, goals, and benefits your business would draw from the LMS? Once you define these, you will be better able to focus on features that align with those objectives and goals.       

Set A Clear Budget 

After finalizing your business needs and goals, another crucial step is to set a realistic budget. Don’t get swayed by high-end LMS options that don’t serve your business objectives. Likewise, don’t hesitate to invest in a feature that directly supports your goal.   

Check Compatibility With Current Systems 

An LMS that does not integrate well with your current systems is bad news. It is important to check if it supports your HR software, scheduling tools, or other business software. Also, look for features like reporting and analytics that help you track trainee performance.   

Go For User-Friendly Interface 

This is especially important if your business hires staff and employees from diverse backgrounds. A complex hospitality LMS may present challenges to staff, particularly those with limited technical skills.  Look for a user-friendly, easy-to-navigate LMS if your staff is not tech-savvy, or you operate globally.   

Ensure Reliable Support And Training 

In hospitality, fast-paced hiring, onboarding, and training require reliable customer support to ensure that you stay ahead of any updates or changes that may come your way.   

With cut-throat competition and seasonal hiring in the hospitality industry, the advantages of having a top-tier hospitality LMS cannot be overstated. Here are a few of them: 

• Faster Onboarding: With all onboarding materials centralized in a one-stop platform, new hires can access company policies, role-specific guidelines, and compliance requirements in one go 
• Improved Training: The platform ensures that each hire for a specific role gets its tailored training modules, ensuring a consistent, customized, and comprehensive set of instructions for all employees 
• Enhanced Operational Capacity: Automating administrative tasks, speeding up time to productivity, and streamlining workflows enhance businesses' operational capacity 
• Flexibility And Accessibility: By breaking geographical and time boundaries, the best hospitality LMS allows employees to take training from anywhere, anytime, using any device  
• Cost-Effective: Hospitality LMS ensures that the training material can be repurposed, reused, translated, modified, and updated for extended periods of time, reducing training costs while maintaining high standards of learning and reporting 
• Data-Driven Decision Making: The platform enables instructors and trainers to gain detailed insights into each hire’s performance, track their progress, and make data-driven decisions 

Hospitality faces the highest employee turnover of any other industry in the world. Shift working patterns, seasonal hiring, and under-educated staff make onboarding and training challenging. A hospitality LMS tailored to these unique challenges is essential for efficiently training new, seasonal, and short-term team members.    

Here are some examples of the best hospitality LMS solutions catering to specific sub-divisions: 

• Hotels And Resorts: Hotel chains and resorts often hire staff globally and need features like localization, preboarding options, and soft skills training modules to equip employees for customer service. Kallidus Learn offers personalized learning paths for different roles, specifically catering to the global needs of mega brands.   
• Fast Food Chains: Due to their fast-paced nature, fast food chains need an LMS that can train employees quickly, consistently, and on a large scale, helping brands enhance their operational efficiency. Equipped with gamified elements, a microlearning format, and real-time updates on changes, EdApp presents itself as a viable LMS for fast food chains.